Terms of Service
Welcome to Heritage Floors Ltd. These terms govern your use of our website and services. By accessing our website and using our services, you agree to be bound by these terms. At Heritage Floors Ltd, we are dedicated to providing a hassle free experience, offering premium flooring solutions and expert installation tailored to meet your unique needs and preferences. Please read these terms carefully.
Our commitment to you
Heritage Floors Ltd is committed to providing high quality flooring solutions and professional installation services. We offer the following key protections to our customers:
- Quality Assurance: All products come with a guarantee of high quality, ensuring durability and long lasting performance.
- Professional Installation: Expert installation services to ensure the floors are laid correctly, with precision and care.
- Customer Support: Ongoing support for any issues post installation, with a responsive team ready to assist.
- Transparent Pricing: Clear, upfront pricing with no hidden fees, ensuring customers know exactly what to expect.
In return, we expect our customers to adhere to the following:
- Timely Payment: Customers are expected to make payments promptly as per the agreed terms.
- Respectful Communication: Open and respectful communication throughout the process, including notifying us of any issues or changes.
- Proper Care: Customers are expected to maintain their floors properly and follow any care instructions provided to preserve the quality and longevity of the products.
- Honesty: Clear, honest feedback regarding product preferences, challenges, or concerns during the selection and installation process.
This creates a mutual understanding and ensures both parties benefit from a smooth, professional relationship.
Problem resolution
If you encounter any problems or have a complaint, the first thing we’d want you to do is contact our customer support team directly as soon as the issue arises. You can reach us via:
- Website Contact Form: Via our Contact page
By providing clear details about the problem, we can quickly assess the situation and find a solution to resolve it as efficiently as possible.
Further information
For more detailed information about our services, products, or policies, please refer to the following pages:
Thank you for choosing Heritage Floors Ltd. We appreciate your business.