Hassle free returns at Heritage Floors Ltd
At Heritage Floors Ltd, we understand that sometimes things don't work out. That's why we've designed our return policy to be as straightforward and customer friendly as possible. We want you to feel confident in your purchase, knowing that we're here to support you every step of the way.
Our commitment to you
We pride ourselves on offering a return policy that prioritises your satisfaction. Unlike some other flooring companies, we provide clear guidelines, flexible return windows, and personalized support. This ensures a smooth and stress free experience, so you can feel valued and confident in choosing Heritage Floors Ltd. for your flooring needs.
The most important thing to remember: we offer a hassle free return process, ensuring a smooth experience as long as the product is in its original condition and within the return window.
When can you return a product?
You can return a product to Heritage Floors Ltd if:
- It is defective
- It is damaged
- It is not as described
- You are unsatisfied with your purchase
Please note that returns due to dissatisfaction are only permitted within the specified return window, and the product must be in unused, resalable condition.
Exceptions: Custom orders or specialty products are typically non returnable unless defective.
Return timeframe and process
To initiate a return with Heritage Floors Ltd, you will need to contact our customer service team within 30 days of receiving your order.
The return process is as follows:
- Contact us: Initiate your return by contacting our customer service team.
- Assessment: Our team will assess your return request and provide instructions.
- Packaging: Pack the product securely in its original packaging, if possible.
- Return: Send the product back to us following the instructions provided by our customer service team.
- Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return policy criteria.
- Refund/Exchange: If the return is approved, we will process your refund or exchange as quickly as possible.